Terms and Condition

Laws and Regulations
Account Policies
Banking
Withdrawal Rules
Game Rules
Bonus Rules
Promotional offers
Other Rules & Regulations
Player Protections
Player Responsibility
Player Support
Refund Policy
Glossary

Laws and Regulations

Royalio is operated by Cozy Games Management Limited.

The registered office of Cozy Games Management Limited is at 2nd Floor St Mary’s Court, 20 Hill Street, Douglas, Isle of Man IM1 1EU.

Cozy Games Management Limited is licensed and regulated by the Gambling Commission (Number: 000-038719-R-319347-001) for players in Great Britain, licensed and regulated by the Isle of Man Gambling Commission (company number 006666V) for all other players.

The prevailing language in case of interpretation will be English. The term ‘Management’ and ‘Cozy Games Management Ltd.’ are synonymous.

These ‘Terms of Use’ are governed by the laws of the Isle of Man and subject to the exclusive jurisdiction of the courts of the Isle of Man. Any dispute or claim arising out of or relating to these terms or regulations, the website, the games, any prizes, or the Operator will be governed by the laws and the Courts of the Isle of Man.

Account Policies

1. Minimum Age

The process to verify age is detailed below. Checks at multiple phases are implemented to verify that Player is at least 18 years old to register and play on this site.

A. Registration phase:

The registration form requires the following data to create an account. Player warrants and Cozy games is entitled to verify that:

  1. Player has provided their accurate name;
  2. Player has provided their accurate address,
  3. Player has provided their accurate date of birth,
  4. Player has provided accurate other details in the registration form such as email, gender, telephone number;
  5. Player is not party to a current self-exclusion agreement with Cozygames;

Affirmation of Age

Before submitting the registration form, an explicit check box needs to be checked that says “I agree to the Terms of Use and confirm that I am above 18 years of age”

B. Website terms and conditions

The website terms and conditions clearly state the following:

  1. Providing incorrect data during registration process or any other stage will result in immediate closure of account and ALL bets will be voided.
  2. It is an offence to participate in gambling activities if player is under 18 years of age.
  3. Cozy games is entitled to verify a player's age during registration and at any other point.
  4. As part of this verification process, Cozy games may request several supporting documents for Age and address verification.
  5. Any account that cannot be verified within 72 hours will be frozen.
  6. If age verification the customer is shown to be underage, the Cozy games will return to the customer any money paid in respect of the use of the gambling facilities, but no winnings shall be paid.

C. Deposit phase

During the deposit phase, our 'payment gateway' provider also verify several aspects such as

  1. Age for 18+
  2. Player geographical location
  3. 7995 coding so issuing banks may identify and reject the payment based their gambling policy

D. Payout phase

During the payout phase, player MUST submit documentation to verify Age and Address. No payouts are processed unless we have the documentation, including a photo id on file. Any players who do not submit satisfactory documents will have their payouts frozen. Subsequently the account will also be frozen pending verification.

E. Third party verification partner

Cozy games uses GB group Plc for address and age verification.

F. Enabling of filters to restrict site access

Cozy games websites contains sitemaps, Metatags and keywords related to gambling such as gambling, slots etc, to enable filtering software to recognize Cozy games sites as gambling website in order to restrict access to relevant pages of the sites.

Registration Policy

The services for each user are restricted to only one player per household, irrespective of the number of computers booked under that address. The identifying parameters of a user include any one or more of the following: name, mailing address, e-mail address, computer, IP address, credit card or charge card number as well as any other details needed by the Cozy Games Management Ltd. or any of its white label partners. Those with already have registered accounts, currently or in the past, with the Cozy Games Management Ltd. or any of its brands including in-house and partner, shall not create another account, except if the Cozy Games Management Ltd.  chooses to do so.

Cozy Games Management Ltd. reserves the right to decline the acceptance of an account registration at any time at its sole discretion. If an account is closed, we will honour all contractual obligations and all unused balances will be refunded to account holders, subject to the meeting with terms and conditions of withdrawal policy and Management's obligations under the Gaming Supervision Commission's directives.

Players using false or misleading information during registration will have their accounts closed and all winnings will be forfeited. Such players will themselves be liable for all loses in terms of deposits. Player registration may be refused or closed at the Operator's sole discretion but contractual obligations already made, will be honoured.

Management at its sole discretion may withhold or delay any withdrawal of funds made from any game which may require further investigation due to any system malfunction. In this case, we will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis.

At its discretion, management may suspend, void any winnings or withhold any balance if the player is found to have violated any of these terms of the website & terminate the player’s account, without prior notice.

Prohibited Users

Cozy Games Management Ltd. would not be held responsible for violation of applicable laws of the residing state or country of prohibited players. In case a player is found to be indulged in illegal gaming, the Management reserves the right to annul the wagering and winnings, related to the player. 

Players are responsible for adhering to the laws of their lands and abide by them. They are prohibited to access the website/s from countries which come under restricted access, legally or commercially (Restricted countries).

The list of countries that have legal access to our gaming sites and from which business is accepted is available during account opening and can be confirmed through our Customer Support team. The list of countries with whom we engage in business can be amended or edited, at our sole discretion. Players are advised to regularly check the updated list to ensure that they do not access our services from a restricted geo-location.

Transfer of Accounts and Funds

Any act of selling, transferring and/or acquiring accounts to and from other players, is strictly prohibited by Cozy Games Management Ltd.Players are also prohibited from transferring funds to and among player accounts.

Account Termination

At any point in time, if the Management comes to know/suspects or is informed of any of the below mentioned violations; Management reserve the right to terminate a player’s account, withhold the amount present in the account or annul any winnings without prior notice.

a. A player provides incorrect or misleading information during registration

b. A player holds more than one active account with the Site in his/her name

c. There is a mismatch between the name mentioned in a player’s account & the name on the credit card(s) used to make deposits in the account

d. A player is yet to attain the official legal age

e. An unauthorized person is allowed; by the player (intentionally or unintentionally) to play through his/her registered account

f. A player resides in a restricted geo-location/jurisdiction that prohibits participation in the Games

g. A player has opted for self-exclusion on any website operated by the Cozy Games Management Ltd.

h. Against any of his/her deposits a player has raised a "charged back"

i. A player has taken refuge to immoral or improper ways or used system (including computers, software or other automated systems) specifically to defeat the system

j. A player indulges in unlawful usage or abuse of any promotional offers, special schemes or bonuses

k. A player uses unlawful game related schemes/ programs in order to reap the maximum from a game-play

l. If in a previous case, a player’s account has been terminated due to failure in adherence to these terms of use, across any website operated by the Cozy Games Management Ltd., & the player’s current account is associated with the existing terminated accounts, the Management reserves the right to block the player’s existing account, irrespective of the registration details provided against the mentioned accounts; or if in case the Management becomes aware that a player has played at any other online gaming site under any of the circumstances set out above

m. An account or groups of accounts are synchronized to function systematically – for example using unique wagering techniques or wagering in groups or in a specific pattern, the Cozy Games Management Ltd. reserves the right to block/terminate such suspected accounts and the Management is not obliged to refund any funds to the players that may be in the suspected accounts

n. Any account, operated by Cozy Games Management Ltd.  is not being used for the purpose of playing on our websites

o. A suspicion arises that a member is abusing any of our deposit related bonuses in any way; the Cozy Games Management Ltd. reserves the right to terminate the account, and any related accounts across our websites (operated by the Cozy Games Management Ltd.), and confiscate funds existing in such accounts

p. If  a player is found to be abusing/taking undue advantage of our free sites and free games we reserve the right to terminate the account, and any related accounts across our websites (operated by the Cozy Games Management Ltd.), and withhold the funds from the alleged accounts. In case of any suspicion or information that a player is taking undue advantage of the spirit of the free game sites – for example continuously playing free games only, or by procuring all tickets for a free game, we possess the right to close the account, and any related accounts across our websites (operated by the Cozy Games Management Ltd.), and withhold the funds present in the account

q. A player is convicted for committing any kind of fraud or has attempted to cheat/deceive (See ‘Fraud’ section)

r. In case a player is found/alleged or convicted of being involved in conspiracy, match fixing, or cheating of any kind (includes gaining/taking undue advantage)

s. A player is directly/indirectly involved in Money Laundering (including aid to terrorist funding)

t. If a player is involved/supporting/directly or indirectly associated with any criminal activity or activities prohibited by the law

u. A player declares bankruptcy or is facing any such proceedings against him/herin any geographical territory

In case of the aforementioned cases, the Management has the right to inform the applicable legal authorities or external parties (this includes other gambling operators) and provide the relevant Player information.

Know Your Client

A 'Know Your Client' procedure will be carried out on all real money players. We will request you to provide additional proof of identity to assist with our age verification policy before processing your withdrawal. Upon request we will require specific proof of identity in the form of photo copy of a valid passport or driving license, utility bill or header of a recent bank or credit card statement along with specific proof of deposit method like front copy of credit/debit card.

As part of Money Laundering requirements, withdrawals may be subject to Proof of Identity checks. In accordance with the Act, no payments shall be made unless the player's identity, age, Deposit method and place of residence have been verified.

Account Closure or Self Exclusion

In the event of Account Closure or Self exclusion, initiated by the player or by Cozy Games Management Ltd, the real money balance in the account would be paid to the player, either:

  • Directly through a payout, as per the eligible payout terms
  • Or, through a refund of the deposits made on the site, by deducting the cashed out amount

Dormant Accounts

The accounts which do not see players transact (deposit/wager) for 30 days or more will be termed as ‘inactive’. These inactive accounts will be entitled to maintenance charges (non-refundable) as per the rates mentioned below, till the time when account balance comes down to zero.

  • Inactive for 30-90 days - £5 per month
  • Inactive for 91-180 days inactive - £10 per month

If a player does not transact (deposit/wager)for a period of 180 days or more will be considered ‘dormant’, and Cozy Games Management Ltd. reserves the right to close the player’s account. Also, the entire balance held in such accounts shall be forfeited to the Cozy Games Management Ltd. without any further notice.

Players shall neither consider Cozy Games Management Ltd. as a financial body nor expect any interest upon their deposits or balance amount.

Refuse a bet or any part of a bet;

• Annulment of accepted bets and withholding the settlement against them (other instances can prevail, where we have annulled a bet as detailed under the specific event in our terms of use, or in accordance to instructions by relevant authority)

• Provisional freezing of a player’s account/s and prohibiting the usage of the websites operated by Cozy Games Management Ltd. Accounts against which internal or external investigations are on-going, can remain temporarily frozen

• Withhold partly or wholly a player’s account balances or stakes, which would eventually be deemed forfeited by the player

Fraud

a. Fraud refers to any deception that has been committed by a player or a person/s on behalf of the players or conspiring along with the player and includes activities like providing misleading or false information during registration, plan to gain undue advantage, illegal usage of funds not belonging to the player which includes the usage of a payment method which is either unauthorized, stolen or illegally duplicated.  

b. If a player is convicted or suspected of committing fraud, the Management will take strict legal action against the player which can tantamount to denial of payments & reporting the player to the concerned authorities.

c. In the event of any losses incurred by Cozy Games Management Ltd. due to a fraud committed by a player; the player would be held responsible to pay us, on demand, all costs, charges or losses borne by us. The charges would include any and all direct, indirect or consequential losses, loss of profit and reputation, which has been resulted due to the player’s direct/ indirect fraudulent activities,or any criminal act.    

d. If we are informed/suspect or become aware that a player has wagered with or played at any other online gambling site or have conspired (includes in relation with charge-backs) for any unlawful activities, the Management would consider this act as a fraud committed by the player.

Fraud warning: If in case a player is found or suspected to have partaken into ant fraudulent, unlawful or criminal acts, Cozy Games Management reserves the right to report the player to & his/her activities to the respective authorities & seek criminal or other sanctions against the player.

Account Disputes

If the player has any dispute with regards to any outcome, she/he must submit a complaint to in writing within fourteen (14) days of the event taking place to Cozy Games Management Ltd.

Any disputes must be made in writing providing all the details (date, time, details of game play under question). We take player disputes very seriously and take all reasonable steps to investigate and resolve all disputes.

If, at this point, the complaint cannot be resolved we will contact you confirming that this is our final response and the end of our Internal Complaints Procedure.

At this stage you can then refer your complaint to ADR which is eCogra:

eCOGRA

eCOGRA is a dispute resolution service provider who Cozygames Management Limited has appointed as an independent entity to offer alternative dispute resolution facilities for disputes (namely any complaint which relates to the outcome of a complainant's gambling transaction and is not resolved at the first stage of Our complaints procedure). Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious. The dispute resolution facilities provided shall be free of charge to You.

http://ecogra.org/ata/policies_procedures.php

Subscription

By registering and accepting the Terms of Use, the player is confirming that he/she has subscribed to receive Promotional emails, Calls, SMS and Mail to inform player about any promotions that we or our partners may have to offer. The terms of these promotional offers will be clearly stated for each individual promotion. It is your responsibility to ensure that these terms are fulfilled in order to qualify for the respective bonus, credit or prize and also to facilitate any subsequent withdrawal. These promotional terms are to be read in conjunction with these terms. If there is any ambiguity between these Terms and the promotion specific Terms, then these terms will prevail. Promotional offers are restricted to one per player, unless otherwise stated in the terms. Should the player not wish to receive this information they should contact live help or email support team giving their full contact details or use the unsubscribe feature from any email received.

Banking

Deposit Methods

You can fund your account to play the games using Visa,Visa Electron, MasterCard, Maestro,Ukash, Paysafe card, Neteller & Boku. A minimum deposit of £10 and a maximum of £500 per transaction may be made on a single credit or debit card. We reserve the right to withhold the payment of winnings to any player pending verification of the player's identity and Deposit method as per KYC verification policy. Credit betting is not permitted on the website.

Interest/Consideration

Players shall not treat the gaming account as a bank account, nor expect interest on their deposits. All deposits are for entertainment purposes only and not to be considered as business transactions.

Insufficient play: In case if the level of deposits and withdrawals fail to correspond to a sufficient volume of play (1X of deposit), Management may decide to levy applicable charges against a player’s account.  The player is then responsible for paying the applicable charges, either by demand or in case sufficient funds exists in the player’s account then the applicable charges would be debited from the account. A player’s original deposit amount, subject to charges, would be refunded (5% Processing fees). The amount will be forfeited in case of self-exclusion/ account closure (Does not apply to ‘Take a break’).

A wagering requirement of 1X of the deposit is applicable, in case a player is making a deposit.

In cases where refunds need to be made, following rules shall apply.

Any refund request must be made within 24 hours of the purchase by a written request to accounts@mobilecasinonetwork.comPlayers need to furnish the below details:

A valid reason for Refund Claim

Valid photo id proof, address proof and front copy of credit/debit card by which the transaction has been made. Should you choose to fund your account using multiple credit and/or debit cards during last 6 months, you may be asked to supply copies of more than one card. You may block the middle six numbers of the card copy.

After receiving the email, we will investigate the request; standard processing time is 3-4 working days from the date of request. In case the refund request has been accepted, following charges apply:

        A 5% fee on the deposit amount

Refund will be counted on basis of remaining balance (Cash) in the account leaving winnings apart. Wagering done by player and winnings derived from the particular deposit will not be considered for refunds.

Suspicious Transactions

As part of fraud prevention program, transactions are monitored and checked. If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transaction made by you.

Management has the obligation under the license to report suspicious activity to the Authority and reserves the right to report such activity to the police or relevant authorities

Protection of Consumer Funds

We hold all player funds wholly separate from other company funds in a legally designated client account. This means that all such funds are fully protected, and in the case of any operational difficulties, properly due funds can be repatriated to the player. This meets the requirements of the Isle of Man Gambling Supervision Commission’s regulations on the protection of player funds, and satisfies the UK Gambling Commission’s requirements for the segregation of player funds at the level of Medium Protection.

Cozy Games maintains separate bank account for the player's dealings and business dealings. A business rule which is integral part of firm’s internal checks and controls is that the player account is always maintained at 110% of player liability as determined on the close of previous month which includes.

a. Cleared funds deposited with the licensee by players to provide stakes in, or to meet participation fees in respect of, future gambling,

b. Winnings or prizes which the player has chosen to leave on deposit with the licensee or for which the licensee has yet to account to the player, and

c. Any crystallized but as yet unpaid loyalty or other bonuses, in each case irrespective of whether the licensee is a party to the gambling contract.

Withdrawal Rules

When playing at Royalio, we want you to have the most enjoyable experience possible. So, to make sure there's no misunderstandings between us, we have a set of house rules. That way, you know what you're agreeing to, we're clear about what we're offering, and we'll hopefully both enjoy each others company for a long time to come!

Who Can Request a Withdrawal?

1. Withdrawals can only be made by real-money players, who have made a minimum deposit of £10 to their account.

2.  In order to request a withdrawal, you should have completed all KYC requirements and should have withdrawable amount in your cash balance.


3. Request for withdrawals:
On Deposits: You are required to wager your deposit amount (1X) before any balance from your cash deposit is moved to withdrawable cash balance. Winnings can however be withdrawn
On Bonuses: You must wager the value of your bonuses, forty times (40x) on games before winnings or balances from the bonus gets converted to withdrawable cash balance

You can also choose to withdraw your deposit, without meeting the 1X wagering requirement however, cash out would incur additional payout fees of 5% processing fees
      4. Any remaining bonus balances will be reset to zero at the time of cash-out
      5. Wagering contribution for respective games played is as follows:
Slots : 100%
Scratch Cards : 100%
Play on Blackjack and Roulette and any remaining games does not count towards the wagering requirements

6. Ex: For 10 bonus claimed, there’s a wagering requirement of 400, if you are playing Slots, £400 worth wagering has to be made in spins.

7. Any winnings made using promotional bonuses, free spins or free money are eligible for withdrawal by meeting 40x on all games wagering requirements.

8. To prevent fraud, we require you to send us valid proof of ID and of your residential address (phone or utility bill, etc.) before you make withdrawal request. The details shown on these documents must match those shown on your account profile (name, address, phone number, and email address.) You can send your documents to us at accounts@mobilecasinonetwork.com. In the event you provide us with invalid details, you may risk your account being closed, and any balance being forfeited.

9. At the sole discretion of the promoter, players who are considered for adopting a betting strategy that involved low risk, would have their bonus as well as winnings removed.

10. In the event that a player with an active bonus wins twice the value of the bonus amount, the player must continue the game-play in the same game-type till the point of completion of wagering. Moving from Blackjack which is a low weighted game, to slots which is a high weighted game, in the event of a large win, in order to aid the completion of wagering requirements, will result in the bonus and any winnings being removed

11. Maximum Winnings in 24-hour period: Maximum amount of winnings that a player can win in any 24-hour period (excluding any jackpot winnings) is limited to GBP 10,000.00 or currency equivalent. The limit may change from time to time and will be updated in terms & conditions. Any bets made after the limit has been exceeded in 24-hour period will be rendered void at the Management’s discretion. Any corresponding stakes will be returned to your account without any winnings made on those wagers.

2. Minimum and Maximum Withdrawal Amounts

The minimum withdrawal amount is £10.

The maximum withdrawal amount is

£1000 per day
£3000 per week &
£5000 per month for all games.

In the case of you winning a Slots Progressive Jackpot, you will be paid £10,000 each week.

You may request upto 5 withdrawals during every seven-day period

Players who withdraw a sum of money that is 2 times or more greater than their lifetime deposits across the site will only be able to withdraw their winnings at a sum of £1000 per week. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of casino management. All Progressive wins are exempt from this clause.

We reserve the right to increase or decrease the withdrawal limits for select players.
Note: Please note that the wagering calculation done by Wagering dashboard is estimated wagering. Final wagering status will be checked by accounting team while processing withdrawal requests.
As per the withdrawal Terms & Conditions players are required to verify their identity before a payout can be made. The purpose of this validation process is to prevent potential online fraud.
1. Photo ID: A copy of a current photo ID is required for your first withdrawal request. This photo ID can be in the form of a copy of a Passport, Driver's License or National ID card. Please ensure that your name, expiry date, date of birth, and photograph are visible on the documents.
2. Copy of Credit/debit cards: A copy of the front of the credit card(s) used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards during last 6 months, you may be asked to supply copies of more than one card. You may block the middle six numbers of the card copy.
Note:In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point during your Casino membership

How quickly will my Withdrawal Request be processed?
1. We process withdrawal request daily on working days. We aim to process your withdrawal request within 3 working days after the request has been received.

3. Proof of Identity Checks

To prevent fraud, a player’s first withdrawal request may be subject to Proof of Identity checks. You are required to send us documents providing valid proof of ID including age proof, payment method proof and your residential address:

  • Valid Passport or Valid Driving License
  • Front copy of registered credit/debit card(s) by masking all middle number except first 6 and last 4 digit.
  • Header of a utility bill (gas, electricity, water, landline phone, council tax)
  • 4. The details shown on these documents must match those shown on your account profile (name, address, phone number, date of birth and email address). You can email your documents to us at accounts@mobilecasinonetwork.com. In the event you provide us with invalid details, you may risk your account being closed and any balance being forfeited.

4. Withdrawal Requests

  1. We process withdrawal requests daily (except weekends). These transactions are processed in 2 - 3 working days after the request has been received.

Withdrawal requests will be paid to the relevant account and/or payment method by which your deposit was, with the exception of:

Ukash and Paysafe Card Withdrawals

If you deposited using Ukash or Paysafe card, we will first advise player to register any other credit/debit card so that the payout can be transferred within 24-48 working hours.

Mastercard and Eurocard

Most of the MasterCard issued in United Kingdom are supported for payout except few Card bin and any other MasterCard not issued in United Kingdom. Due to MasterCard regulations, we are unable to pay withdrawals to these types of credit/debit cards. Therefore, if you make a deposit to your account using MasterCard, we will first try to payout to the same card however if in case, the card bin is not supported then we will advise player to register any other credit/debit card so that the payout can be transferred within 24-48 working hours.

Intimation in case of Lost/Theft Card

In the event that a credit or debit card that you have used to fund your account is lost, stolen, expired, canceled or should the status of your e-wallet change, please inform us as soon as possible..

If a payout has been made to any closed/lost/stolen/expired/canceled card and payout got success then we will not be able to reverse the payout and player will be responsible for any such loss.

It is mandate to update to accounts@mobilecasinonetwork.com about a credit or debit card that you have used to fund your account is lost, stolen, expired, canceled immediately.

5. What Happens if I Cancel my Withdrawal Request?

If you cancel your withdrawal request (known as a redemption flow-back), this will not be considered a new deposit, and the amount is therefore not eligible for any bonus.

6. General Rules regarding Withdrawals

Mobile Casino Network (to which Royalio belongs) only allows one account per person, household and shared internet connection, on each site under our network to prevent misuse of our free sign-up bonus. If we determine that you have multiple accounts, we reserve the right to refuse any payouts.

We recommend that you revisit our Rules section regularly, as we reserve the right to amend them without prior notice. If you have any questions or suggestions relating to the withdrawal or wagering process, please contact us at accounts@mobilecasinonetwork.com

Important Notes

  1. If you refuse to comply with our rules and regulations, Mobile Casino Network (of which Royalio is a member) reserves the right to deny you access to promotions, bonuses, and other benefits. We can also refuse your withdrawal request/s if: a. You provide us with false or misleading information. b. The relevant ID and accompanying documentation are not provided.
  2. If you are found to be abusing our rules and regulations, you risk having your account suspended, and any real-money or bonus money in your account being declared void and non-refundable.
  3. Our site server time is set to Greenwich Mean Time (GMT). Therefore, all game logs, and promotions will display times in GMT.
  4. The player's last deposit should be a minimum of £10 to meet the qualifying requirements for a withdrawal application.
  5. In the event that a credit or debit card that you have used to fund your account is lost, stolen, expired, or canceled, or should the status of your e-wallet change, please inform us as soon as possible.
  6. As the Royalio account holder, you can only use a payment method that is registered in your own name. If a player made a deposit using a payment method which is not on your own name, Royalio and Management has right to close the account and all the balance will be forfeited. In such cases, any withdrawal request will not be entertained.
  7. Payment method processing times are approximately 7-10 business days. However, some payment methods may take a longer processing time. If you'd like more information on this matter, please contact us at accounts@mobilecasinonetwork.com
  8. Players can send the legible copies of their documents to Royalio Accounts Team through Fax: +44-207-900-1707 or they can scan the documents and email them at accounts@mobilecasinonetwork.com

Game Rules

By enjoying our games, you agree that you do not find them offensive, unfair or indecent.

Any stakes that you place are non-refundable, unless a system malfunction occurs, in which case, all stakes placed on the particular game being played at the time of the malfunction will be refunded. Royalio Cozy Games have no obligation to repay players who abuse these occurrences, and therefore, an alternative may be deemed suitable depending on the individual circumstances.

Where there are instances of prizes being shared by more than one player, the prize or jackpot will be split equally among all the winners.

If a query arises as a result of a gaming session where there is a mismatch between your records and the data recorded by our servers, the latter will be considered correct.

In the event of any disagreement between yourself and Royalio, the management’s decision will be considered final.

If game is interrupted due to connection loss while free spins or bonus rounds, the game will resume remaining free spins or the pending bonus round on reopen.

If game is interrupted due to connection loss 'Balance' and 'Win' information can be viewed using reconcile report.

Game RTP Details

GAME TYPE

RTP (%)

Slots

94-96

Casino

96-99

Scratch

93-94

Note:- RTP percentage may differ for each game.

Bonus Rules

Bonus funds (Casino Cash) are promotional bonuses that may be awarded to players upon successful registration, deposit and/or at any point during your time with the Site.

The Cash Balance is comprised of cash deposits and winnings from casino cash. Casino Cash comprises of free bonus amounts, reload bonus money any other bonus cash. You will not be able to withdraw any winnings from your Cash Balance until you have met the wagering requirements of your cash bonus.

1. Bonus Types

Cash Bonus: The cash bonus amount is credited to a player’s Cash Balance and can be staked on all games. Winnings on all games are eligible for withdrawal, subject to wager requirements and withdrawal rules being met.

Upon making a deposit, the player may be given cash bonus option. For example, on a player’s first deposit, they may be given the following cash bonus option:

100% Cash Bonus: All Cash bonuses are given as a percentage of the deposit amount. If you deposit £10 cash and opt into the 100% Bonus offer, a £10 Cash Bonus will be credited to your Balance.

If you opt for the No Bonus option, you will receive no bonus on your deposit, however, you will be required to wager your deposit amount 1x before any winnings from your £10 cash deposit can be withdrawn. This is necessary to comply with Anti Money Laundering regulations.

2. Bonus policy

  • Bonus must be used with 30 days of credit if not specified otherwise
  • The maximum winnings from bonus are capped at 500 or 10X of the claimed bonus, whichever is higher. Any winnings from this offer that exceed this cap are deemed to be void
  • Winnings received from bonus would be converted to real money only after the initial bonus wagering requirements are met
  • If the wagering requirement aren’t met within the expiry date, all corresponding bonus winnings and bonus balance for that particular bonus are deemed to be void
  • If you fail to meet wagering requirements at the time of cash-out, then you will forfeit all Bonus Funds and any related winnings which have accrued to bonuses balance.

Order of funds usage while playing games
Slots (cash mode) Game play, currency is used in order below:
Bets: Cash → Casino Cash
Cash → Winnings are credited as cash
Casino Cash → Winnings are credited as casino cash
Casino Cash may be used to play any of the games with casino cash mode on the site.

Upon making a deposit, the player may be given all the eligible coupon codes for deposit bonus or extra bonus. For example, on a player's first deposit, they may be given the coupon code 'FIRST CASH and players account will be credited with mentioned extra bonus on coupon code.

Bonuses are given as a percentage of the deposit amount. If you deposit £10 cash and opt into the 25% Casino Cash coupon code offer, £2.50 Casino Cash will be credited to your Casino Cash balance.
If you opt for the No Bonus coupon code option, no bonus will be credited to your account.

Bonus & Corresponding winnings Expiry
The bonus is valid only up to 30 days from the date of credit, if not specified otherwise. In case of wagering conditions not being met within that period, the complete bonus balance (bonus + winnings through bonus) will be eliminated.

Restricted slots for bonus

Third party slot games are not to be played with any bonus.

Wagering Requirements

All bonuses require a minimum wagering requirement to be completed before any balance/winnings is moved to withdrawable balance. This will differ depending on the bonus offered - please see individual bonus terms and conditions for full details. By accepting a casino cash bonus, you agree with the casino cash bonus terms and conditions.

On all games, players are required to wager 40 times (40x) the casino cash bonus amount before they are able to request a withdrawal.

For example: If you deposit £10 and receive a casino cash bonus of £10, giving you a total amount of £20, you will need to wager £400 on slots with bonus to meet your wagering requirements (£10x40).
Wagering contribution for respective games played is as follows:
Slots : 100%
Scratch Cards : 100%
Play on Blackjack and Roulette and any remaining games does not count towards the wagering requirements

Bonus Retrieval

Casino Cash may be retrieved 30 days from the date the Casino Cash is issued. We reserve the right to expire the bonus and any winnings associated with wagers from any Casino Cash at any time.

Those accounts that do not show any deposit (non-depositing players) will have a limited accumulated win of 100, no matter the number of games played. When the balance amount of such a player crosses 100, he/she will be eligible to keep 100 and the remaining amount would be annulled. The player balance of 100 will be reset the evening of each Sunday.

For bonus offered, if there is no maximum value specified, the maximum value will be £100.

Unless specified otherwise, such bonuses and other game specific bonuses must be claimed within 7 days of notification, and once claimed will expire, if not used, in full within 30 days.

£10 Free Sign-up Bonus

Upon registering, you will receive £10 in bonus once you have either validated your credit/debit card or after making your first deposit using ANY deposit method.

The free £10 sign-up bonus is intended for you to use as ‘play money’, so that you can take a good look around our site and try some of the different games before you commit to spending any real money.

On First Deposit, players will be upgraded to a REAL money account. Free account cash balance may be carried forward as Casino Cash.

Account balances reset as below:

Cash will be reset to 100% value of first Deposit up to £50.

Casino Cash will be reset to zero.

Wagering contribution for respective games played is as follows:
Slots : 100%
Scratch Cards : 100%
Play on Blackjack and Roulette and any remaining games does not count towards the wagering requirements.

Promotional offers

Sign Up Bonus:

  1. New players, 18+ only, 1 account per person& Card validation required
  2. Non-depositing players will have a limited accumulated win of 100
  3. First deposit bonus rules apply
  4. On First Deposit, players will be upgraded to a REAL money account
  5. Any Free account cash balance could be carried forward as Casino Cash upto 100% of deposits (Max carried forward amount is capped at £50 equivalent casino cash)
  6. A wagering requirement of forty times (40x) on games applies on all deposits and bonuses claimed.
  7. Slots & Scratch Cards contribute to 100% of wagering requirements while Play on Blackjack and Roulette and any remaining games does not count towards the wagering requirements
  8. All unused bonuses credited expires on 30 days from the day of credit

Welcome Bonus:

  1. First deposit bonus rules apply
  2. On First Deposit, players will be upgraded to a REAL money account
  3. Any Free account cash balance could be carried forward as Casino Cash
  4. A wagering requirement of forty times (40x) on games applies upon the carried forward cash (if any) & bonuses claimed
  5. Slots & Scratch Cards contribute to 100% of wagering requirements while Play on Blackjack and Roulette and any remaining games does not count towards the wagering requirements
  6. Min withdrawal limit is £10 & max is £1000 per day, £3000 per week, £5000 per month
  7. Only one coupon will be redeemable per deposit
  8. All unused bonuses credited expires on 30 days from the day of credit

 2nd deposit

  1. Only one offer (Credited in the form of Casino Cash) will be redeemable per deposit
  2. A wagering requirement of forty times (40x) on games applies on all deposits and bonuses claimed.
  3. Slots & Scratch Cards contribute to 100% of wagering requirements while Play on Blackjack and Roulette and any remaining games does not count towards the wagering requirements
  4. All unused bonuses credited expires on 30 days from the day of credit

     Reloads:

  1. Only one offer will be redeemable per deposit
  2. A wagering requirement of forty times (40x) on games applies on all deposits and bonuses claimed.
  3. Slots & Scratch Cards contribute to 100% of wagering requirements while Play on Blackjack and Roulette and any remaining games does not count towards the wagering requirements
  4. All unused bonuses credited expires on 30 days from the day of credit

Cash Back in Bonus:

  1. Depositors only
  2. Upto 20% bonus back with 30 days expiry
  3. £50 Min deposit in week
  4. Account balance should be less than £5
  5. A wagering requirement of forty times (40x) on games applies on all deposits and bonuses claimed.
  6. Slots & Scratch Cards contribute to 100% of wagering requirements while Play on Blackjack and Roulette and any remaining games does not count towards the wagering requirements
  7. All unused bonuses credited expires on 30 days from the day of credit

Refer a friend:

  1. You will get a £10 worth Amazon voucher when your friend makes his/her first deposit of min £10 or more.
  2. If your friend’s first deposit is less than £10, you will be eligible for the gift voucher once his/her deposit reaches £10.
  3. This promotion is restricted to only one member of the family; KYC verification may be required
  4. In case of any misappropriation of data/fact the Management reserves the right to withhold the rewards
  5. Applicable for depositors only

Slots Tournament:

  1. Cash wagering is only calculated
  2. Winnings will be credited in casino cash
  3. A wagering requirement of forty times (40x) on games applies on any winnings claimed.
  4. Slots & Scratch Cards contribute to 100% of wagering requirements while Play on Blackjack and Roulette and any remaining games does not count towards the wagering requirements
  5. Depositors only
  6. Weekly winners will be credited every Tuesday & Monthly Winners credited by 2nd of every month
  7. All unused bonuses credited expires on 30 days from the day of credit
  8. Promotion is shared between all participating Cozy Games websites

Management reserves the right to discontinue any promotion and by accepting our promotions credits you hereby agree that:

a) Your first name, first letter of your surname, username town or city, county, country, avatar and/or user image and details of your winnings as well as any content, competition entries, photographs, footage, audio recordings and quotes (including, but not limited to, any taken from telephone conversations, email correspondence or the chat facility) provided by you to us (“Publicity Content”) may be featured on the Website and used in marketing and publicity undertaken by or on behalf of us. You also agree that if you close your Member account, we may continue to use such Publicity Content; and
b) If you later agree to be filmed, photographed or recorded, you give your irrevocable consent to being filmed, photographed and/or recorded (the “Contribution”) for the purposes of producing audio, visual and audio visual material for inclusion in marketing and publicity material, which may be used, edited, distributed and exploited in more than one country and in any media (including, but not limited to, print, television and internet). You agree that you are happy to feature in such marketing and publicity material at no cost to us. You also agree that if you close your Member account, we may continue to use such Contribution.

Other Rules & Regulations

Gambling Debts

Under the Online Gambling Regulation Act 2001, online gambling debts are enforceable in the Isle of Man.

Copyright/Trademarks

The trademarks, logos and service marks displayed on the Site are the properties of Cozy Games Management Ltd. Users are prohibited from using them for any purpose without prior written permission. All information and content, including without limitation, any software programs, banners, and advertising material available on or through the Site ("content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through the site for commercial or public purposes. Users may however download or print one copy of one or more pages contained in this Website provided it is not republished in whole or in part for commercial purposes.

No Warranties

Content provided in the site is without warranty of any which includes, but is not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Cozy Games Management Ltd. does not endorse and is not responsible for the accuracy or reliability of any opinion, advice or statement made through the Site by any party other than Cozy Games Management Ltd. Under no circumstance will Cozy Games Management Ltd. be liable for any loss or damage caused by a user's reliance on information obtained through the site. It is the responsibility of the user to evaluate the accuracy, completeness or utility of any opinion, advice or other content available through the site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice or other content.

Indemnification

You will indemnify and hold Cozy Games Management Ltd. harmless, including its parent or subsidiary companies, officers, directors, employees and agents from and against any claims, alleging or resulting from your use of the Website, the games, or any other content contained there or breach of any of the terms of use.

Interruption of Service

In case of system malfunction, we will refund all bets placed on the game. In which case, Cozy Games Management Ltd. will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis. In the event of any discrepancy in the game, between the data as recorded in our database and that recorded by the player, the data recorded by us will be considered valid.

Term and Amendments

We reserve the right to change these Terms of Use at any time. Such changes shall be in effect immediately upon publication on this Site and we recommend that you regularly review the terms for changes.
At the same time any changes made to Terms and Conditions will be communicated to the players.

Player Protections

Responsible Gaming is a measure to ensure a fair and safe gaming experience that protects players from the adverse consequences of gaming. The Responsible Gaming policy is available on the site for players to familiarize themselves with.

Player Responsibility

Responsible Gaming is a measure to ensure a fair and safe gaming experience that protects players from the adverse consequences of gaming. The Responsible Gaming policy is available on the site for players to familiarize themselves with.

Player Support

All player queries by support ticket will be answered within two working days. We allow players three ways to contact Support. Players may open a Support Ticket (preferred method), contact Live Help, or send in an email request. We recommend that the account holder prints out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.

Refund policy

Players shall not treat the gaming account as a bank account, nor expect interest on their deposits. All deposits are for entertainment purposes only and not to be considered as business transactions. Hence if a player is making a deposit then they need to wager 1X of their deposit.In cases where refunds need to be made, following rules shall apply.

Any refund request must be made within 24 hours of the purchase by a written request to accounts@mobilecasinonetwork.com Players need to furnish the below details:

  • The valid reason for Refund Claim
  • Front copy of credit/debit card used for making the transaction, valid photo id proof and address proof

After receiving the email, we will investigate the request; standard processing time is 3-4 working days from the date of request. In case the refund request has been accepted, following charges apply:

  • A 5% fee on the deposit amount

Refund will be counted on basis of remaining balance (Cash) in the account leaving winnings apart. Wagering done by player and winnings derived from the particular deposit will not be considered for refunds.

 

Glossary

E-cogra
eCOGRA is a dispute resolution service provider appointed by Cozygames Management Limited as an independent entity to offer alternative dispute resolution facilities for disputes (namely any complaint which relates to the outcome of a complainant's gambling transaction and is not resolved at the first stage of our complaints procedure).

Flowback
The option to cancel a withdrawal request & subsequent flowback of the amount, earmarked for disbursal to the designated back account, back to the player's bingo account.

Partial Flowback
When a withdrawal cancellation request has been placed by a player and partial amount is reversed to the player's Bingo.

Legitimate Winnings
Legitimate Winnings mean winnings legitimately and legally won by a player by using the services of the website and that have been won fairly and in accordance with these Terms and Conditions and that are not subject to any reasonable objection by us, less the following:- (a) any rake or commission due to us; (b) other entry or other fees due to us for your use of the services; and (c) any charge backs made by your bank or other financial provider used by you in relation to the services

Payment/Withdrawal Pending
When a withdrawal request is raised by a player, account team verifies the KYC process andthe withdrawal request is verified, the funds are moved to payment pending state in order to send to the concerned bank account.

Payment Approved
Payment approved is when the amount requested for withdrawal is approved and gets disbursed to the player's bank account,

Payout
Cashing out the winnings via withdrawals is referred as payouts.

Withdrawal declined
When a withdrawal requested by the player is declined/rejected by the accounts team for certain reasons is referred to as withdrawal declined.

KYC (Know your Customer)
It is the process of a business/company to verify & validate the identity of the customers.

EDD (Enhanced Due diligence)
It is required where the customer and product/service combination is considered to be a greater risk. A high risk situation generally occurs where there is an increased possibility of money laundering or terrorist financing through the service and product provided to the customer.

Refund
Deposits made by a player are given back to him/her in case of, when the player is unable to make use of the deposit.

Cash-Back
Promotional winnings given in the form of casino cash.

Promotional offers
Offers decided by the management and updated on a timely basis.

Jackpots
A massive amount which can be hit by the players on meeting the game criteria unless defined.

Bonus Policy
Additional rewards given to the player on which wagering requirements apply(as defined in the site terms).

Wagering
The concept of Betting/play through/playing is known as wagering.

No Bonus coupon code
An option which facilitates players to play with only real cash and no bonus.

Play Money
Virtual currency that enables players to get a feel of the site and try out the games. Any winnings resulting from the wagering of 'play money' is not withdrawable.

RTP (Return to Player)
The percentage of winnings which a player gets in return on a game.

Non-Depositing Players
Players who have not made any real money deposits.

Real money account
An account which has received real money deposits.

Bonus Abuser
A player who violates the website terms and policies by taking undue advantage of the system.

Casino Cash
Another form of bonus (virtual currency) that can be used to play games on the site.